A plain letter about your information
1 November 2026
To anyone who phones or visits: here is what happens to your details. OnCall Water Damage Restoration lists 200 Turner Blvd, Ball Ground, GA 30107. It connects callers in Ball Ground, Nelson, Waleska and Holly Springs to a separate local water damage contractor. The website has no forms, no logins and no email links to type into, so the only personal details that travel are the ones a caller says aloud.
Who is writing, and from where
OnCall Water Damage Restoration runs the listing and the phone line. The contractor who answers is a different business with its own records and its own privacy practices.
What the call itself records
The call-tracking service notes the caller's number, the date and time, the length of the call and which listing or page the caller used. Some calls may be recorded, and a spoken notice comes first when one is. Anything a caller says aloud, whether a name, a street address or the wet room, goes to the contractor who picks up.
What a visit to the website leaves behind
Whoever hosts the website keeps ordinary visit records: the IP address, the browser and device, the pages opened and the times. Analytics tools may set cookies to count visitors and to learn which pages lead to a phone call.
Where the details go next
To three places. The first is the contractor who answers, who pays OnCall Water Damage Restoration for connected calls. The second is a set of suppliers under contract, covering phone lines, hosting and analytics. The third is a public body, when the law requires records. Details are not handed on to market unrelated products.
Why a handoff can count as a sale
Under some states' privacy laws, sending a caller on to a contractor who pays for the lead is treated as a sale or a share. For that reason the opt-outs below are open to everyone, wherever they live, and a browser's Global Privacy Control signal is honored by the website as an opt-out request.
Requests about your details
Call (678) 899-6694 with your request: a copy of the record, its erasure, or an end to handoffs to the paying contractor. An answer follows within 45 days.
How long a record lasts
A call log or job note stays for as long as the job is open, the bookkeeping needs it or a legal duty requires it. After that, the record is wiped, or the parts that point to a person are removed.
People under 16
The listing is written for adults with a wet house. Nobody under 16 is the audience, and children's details are not collected on purpose.
If the letter changes
If anything changes, a new letter replaces this one and its date appears above. A question can be put by phone, at the number on the website, or in a letter to 200 Turner Blvd, Ball Ground, GA 30107.